Social Suicide

This blog post is a part of  the second "What If We're Wrong Blog-a-thon." You can find the other posts here. The premise of this event is to play the devil's advocate and argue the opposite view on a topic we normally cover. In my lecture, “Selfie Sabotage” I discuss how to use social media... Continue Reading →

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What Are You “Saying”

While getting my nails done a few weeks ago my manicurist had CNN on the television, Donald Rumsfeld was talking about the United States response to one of the many violent events occurring in the world today. It struck me how eloquent this man was under pressure. I wondered how could this translate into my... Continue Reading →

How many A-holes work at your agency?

I was recently reading a piece by a gentleman named Olivier Blanchard called Brand Management: The Asshole Effect.  I was so excited while reading it because in a parallel life to my EMS career, I worked at a popular coffee emporium.  I was expected to and enjoyed providing awesome customer service (it's possible that my... Continue Reading →

Dress for the job you want.

  Dress for the job you want, not the job you have.  This adage is commonly used in reference to the business sector, but maintaining a professional and appropriate image is as applicable in EMS as on Wall Street.  People may not be investing their money in our bank, but they are investing a treasure... Continue Reading →

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